Complaint Management

The Heritage Insurance Company Kenya Ltd (Heritage Insurance) has a strong focus on fair treatment of customers. We partner to deliver beyond the promise.
Our services are hinged on the following:

  • Uphold Integrity
  • Be polite, emphatic, respectful, pleasant, enthusiastic and cheerful
  • Attend to customers with speed and timeliness
  • Get it right, the rst time
  • Treat customers as partners
  • Exercise consistency and fairness in service

We recognise that our service may fall short of your expectations on some occasions. We are committed to reducing such complaints to a bare minimum through excellent service delivery. In order to achieve this, we have devised mechanisms to facilitate any complaint or feedback on our service and products. This will help us in serving you better.

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